Head of Customer Service & Business Management (m/f/d)

Aenova Group; Regensburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Gesundheitswesen in Regensburg sucht einen Head of Customer Service & Business Management (m/w/d). Sie sind verantwortlich für die Leitung der Kundenbeziehungen und das Management des Teams. Zudem gestalten Sie Verträge und verbessern den Kundenservice. Erforderlich sind ein wirtschaftlicher Abschluss, Führungskompetenzen und verhandlungssichere Englisch- und Deutschkenntnisse.

Qualifikationen

• Starker Leistungsausweis im Management von Kundenbedürfnissen.
• Erfahrung in der Vertragsgestaltung und -verwaltung.
• In-depth Kenntnisse zu kommerziellen Lieferservices.

Aufgaben

• Leitung und Management von Kundenbeziehungen am Standort Regensburg.
• Kommunikation der Produktions- und Liefermöglichkeiten an Kunden.
• Entwicklung und Führung des Teams im Bereich Business Management und Kundenservice.

Kenntnisse

Kundenbedürfnisse bewerten

Verhandlungsführung

Teamführung

Prozessverbesserungen

Kommunikationsfähigkeit in Englisch und Deutsch

Ausbildung

Abschluss in einem wirtschaftlichen, wissenschaftlichen oder technischen Bereich

Jobbeschreibung

Head of Customer Service & Business Management (m/f/d)

für den Standort Regensburg, Deutschland

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Regensburg is a competence center for high potent solids, e.g., cancer medicines.

Your key responsibilities

1. Leading and managing customer relationships for the Regensburg site
2. Communicating the production and delivery range that can be offered to customers
3. Communicating customer wishes and requirements to the site organisation
4. Leading and managing the design, negotiation, and agreement of commercial conditions between customer and site: supply contracts including amendments (e.g., on prices and lead times), binding forecasts, non-binding forecasts, orders, and order confirmations
5. Leading and managing the forecast and order process and post-order activities
6. Leading and developing the Business Management and Customer Service team at the site
7. Close cooperation and coordination with management, SLT members, and the corporate organisational structure
8. Contributing to increasing customer satisfaction and benefits for Aenova Regensburg

Your profile

1. Degree in a business-related, scientific, or technical field, combined with relevant professional experience – ideally in the pharmaceutical industry
2. Strong track record in assessing customer needs, managing objections, and delivering tailored solutions to resolve issues effectively
3. Skilled in negotiating and closing deals, as well as presenting to various target groups
4. Proven experience in contract management with strong business acumen
5. In-depth knowledge of commercial supply services and market dynamics
6. Experience in leading teams and driving process improvements in a sales environment
7. Understanding of pharmaceutical products, including highly regulated and specialized solid forms (preferred)
8. Strong organizational and coordination skills with a proactive, hands-on approach
9. Excellent communication skills in English and German, both written and verbal, with persuasive impact

Your motivation

Are you looking for new challenges in a highly competitive environment? Do you want to tackle them creatively and with responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? If so, we look forward to explaining our corporate benefits in a personal conversation!

If you have any questions, I - Robert Richter / Human Resources - will be happy to help you: [phone]

Haupt Pharma Amareg GmbH • Member of the Aenova Group • Donaustaufer Straße 378 • 93055 Regensburg