Global Client Care Coordinator (m/f/d)

RIMOWA; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A luxury travel brand in Cologne is seeking a Global Client Care Coordinator to support operations and ensure data accuracy within their Client Care Services. The ideal candidate will have a Bachelor's degree and at least 3 years of experience, along with strong organizational and communication skills. This full-time role offers a dynamic environment and opportunities for growth.

Leistungen

30 days paid vacation per year

Flexible working hours

Corporate benefits and discounts

Company pension scheme

Urban Sports Club membership

Freshly cooked meals in the canteen

Qualifikationen

• Minimum 3 years of experience in Supply Chain, Operations, retail or Customer Services.
• Proven ability to develop effective business relationships and work cross-functionally.
• Client-oriented mindset with a commitment to providing excellence.

Aufgaben

• Manage and maintain master data for spare parts.
• Coordinate repair profile modifications and system access.
• Provide backend support to regional teams.

Kenntnisse

Organizational skills

Problem-solving skills

Communication skills

Attention to detail

Data analysis

Ausbildung

Bachelor’s degree

Tools

MS Excel

Power BI

Jobbeschreibung

Overview

Position
Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

Within the Global Client Care ecosystem, you will play a key role in supporting the smooth and efficient operation of our Client Care Services within the following regions: EMEA, Asia and Brazil. As Global Client Care Coordinator (m/f/d), you will be responsible for a variety of administrative, operational, and support tasks, ensuring data accuracy, process adherence, product launches. The ideal candidate is detail-oriented, organized, and possesses strong problem-solving and communication skills.

This is a full-time position, based in our headquarters in Cologne (DE) and reporting to our Client Care Operation Manager.

Job Responsibilities

• Administrative & Setup
• Manage and maintain master data for spare parts
• Set up new products and services in relevant systems
• Coordinate repair profile modifications, store opening and closing procedures within the system
• Grant and manage access to Power BI dashboards

• Operational Execution
• Perform daily credit note validation and monthly invoice compensation to regional entities.
• Oversee and manage RMS (Repair Management System) translations.

• Process & Support
• Prepare product launch: identify what is repairable, work on repair instructions, coordinate with supply chain spare parts needs and update system accordingly
• Process and implement warranty changes.
• Provide comprehensive backend support to regional teams.
• Offer ongoing support to franchises and external partners, addressing inquiries and resolving issues.
• Conduct User Acceptance Testing (UAT) for system updates and changes.

Profile

• Bachelor’s degree with minimum 3 years of experience in Supply Chain, Operations, retail or Customer Services
• Proven ability to develop effective business relationships and work cross-functionally
• Ability to take ownership and work independently
• Client-oriented mindset paired with commitment to providing excellence and ensuring client satisfaction.
• Strong organizational and time management skills to manage multiple tasks and prioritize effectively
• Ease with data analysis and proficient with MS Excel
• Attention to detail and accuracy
• Fluent English skills, German skills (B1) are beneficial

Additional Information

• 30 days paid vacation per year
• Flexible working hours
• RIMOWA Essential Cabin suitcase as a gift after the probationary period
• Corporate benefits and 30% discount on the RIMOWA assortment
• Company pension scheme with a high employer contribution or other capital-forming benefits
• Great canteen with freshly cooked and affordable meals
• Urban Sports Club membership, public transportation ticket & job bike (partly subsidized)
• International environment and development opportunities within LVMH

How to apply

Please send us your complete application documents including your salary requirements and details of your possible starting date.

We look forward to receiving your application! Look for us on Instagram @RIMOWA or visit us on our RIMOWA Career page: https://career.rimowa.com/

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.