German-Speaking Transportation Customer Experts

Teleperformance Greece; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a dynamic team in the transportation industry where you will support customers and ensure reliable service. This role offers a unique opportunity to work with a major global brand, helping clients with inquiries and breakdowns while fostering loyalty. With comprehensive training and support for relocation to Greece, you will develop valuable skills in a diverse and inclusive environment. Embrace the chance to grow professionally while contributing to a cleaner and more efficient world.

Leistungen

Support for relocation to Greece

Competitive monthly salary

Refer-A-Friend program with bonuses

Health care benefits

Full training provided

Opportunities for professional growth

Free online Greek language courses

State-of-the-art premises

Diversity and inclusion initiatives

Qualifikationen

• Excellent command of German and good communication skills in English.
• Experience in customer support and knowledge management systems preferred.

Aufgaben

• Handle inquiries and complaints related to trucks and buses via phone, email, or chat.
• Support customers during truck breakdowns and maintain a customer relationship database.

Kenntnisse

Fluent in German

Good communication skills in English

Basic awareness of automotive roadside assistance procedures

Experience with knowledge management systems

Professional expertise with ticketing and roadside assistance

Previous experience in a contact center

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Are you fluent in German? Keep the world moving and join our Transportation Customer Experts team!

At TP in Greece, we collaborate with a leader in the modern transportation industry, a manufacturer with 125 years of history, delivering over half a million trucks and buses to customers worldwide.

This is a great opportunity to join a team that keeps the world moving by enabling mobility for people and ensuring goods are delivered reliably, punctually, and safely. You will be part of a team contributing to a cleaner, safer, more efficient, and more connected world — for goods, for people, for all of us.

Join the customer support team of one of the world's largest commercial vehicle manufacturers.

What you will do

1. Handle truck and bus-related inquiries and complaints via phone, email, or chat, ensuring case closure.
2. Support customers during truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system, verifying customer details, vehicle information, location, and GOP coverage.
3. If issues cannot be resolved over the phone, contact the nearest dealer, technician, or third-party service for assistance.
4. De-escalate concerns and propose solutions within set parameters or refer to second/third parties as needed.
5. Answer questions regarding customer service, technical and product concerns, and corporate matters.
6. Aim to retain clients and foster loyalty by providing positive responses to customer inquiries.
7. Respond to incoming calls and emails related to products, sales, service, corporate information, appointments, etc.
8. Maintain a customer relationship database and follow up on customer contacts.

What you will bring

1. Excellent command of German.
2. Good communication skills in English.
3. A high school diploma or equivalent.
4. Basic awareness of automotive roadside assistance procedures.
5. Experience with knowledge management systems and information research.
6. Professional expertise with ticketing and roadside assistance is preferred.
7. Previous experience working in a contact center or managing emails is preferred.

What we offer

1. Support for your relocation to Greece, including flight expenses, hotel accommodation, and assistance with house searching — all at no cost to you.
2. Competitive monthly salary plus two additional salaries per year.
3. Refer-A-Friend program with bonuses.
4. Health care benefits and various discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Participation in events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. State-of-the-art premises with relaxing break areas.
10. A Great Place to Work-Certified company that values diversity.

This role offers a chance to develop strong experience and skills while representing a major global brand. The company fosters diversity and equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

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