German Speaking Customer Advisor in Sofia

Cross Border Talents; Bremen; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global technology and services leader is seeking a Customer Care Assistant to provide exceptional support in the entertainment industry. This role focuses on chat and email communication, requiring fluency in German and a good command of English. The position offers flexible working hours, comprehensive training, and relocation support if needed. Join a vibrant team in Sofia and enhance customer experiences.

Leistungen

Competitive Salary

Flexible working hours

Comprehensive training

Health and wellbeing initiatives

Relocation support

Health and Life Insurance

Transport allowance

Qualifikationen

• Fluency in German, both written and verbal is critical.
• Customer service experience is a plus but not required.
• Must hold a work permit in Bulgaria (EU citizens only).

Aufgaben

• Provide outstanding customer support via live chat and email.
• Assist customers with inquiries and resolve issues.
• Maintain high customer satisfaction levels.

Kenntnisse

Fluency in German

Good command of English

Excellent communication skills

Organized with strong decision-making

Typing and computer skills

Team player with a positive attitude

Ausbildung

High school education

Tools

MS Office applications

Jobbeschreibung

Overview

Are you ready to elevate your career with a global leader in technology and services? We are a company dedicated to empowering the world's most renowned brands through cutting-edge technology and integrated solutions. With operations in over 70 countries, we are recognized for our innovative approach and commitment to excellence.

Why Sofia? Sofia, Bulgaria's vibrant capital, offers an ideal blend of affordable living and high quality of life. Enjoy the perks of living in a city known for its rich cultural heritage, dynamic social scene, and welcoming community. With a lower cost of living compared to other European capitals, Sofia allows you to enjoy a comfortable lifestyle while making the most of your competitive salary.

About the Role

As a Customer Care Assistant you'll be at the forefront of delivering exceptional support to our customers in the entertainment industry. This role focuses primarily on chat and email communication with only 5-10% of your time dedicated to inbound calls. You will be the go-to person for customers, assisting them with inquiries and ensuring they have a seamless experience.

What We're Looking For

• Fluency in German (written and verbal)
• Good command of English (written and verbal)
• Excellent communication skills and an interest in sports
• Organized with strong decision-making and analytical abilities
• Typing and computer skills (MS Office applications)
• A team player with a positive attitude
• Work permit in Bulgaria: Only EU citizens or Bulgarian Residence Card holders are eligible (No visa support for non-EU citizens)
• High school education (customer service experience is a plus but not required)

What We Offer

• Competitive Salary
• Flexible working hours: Monday to Sunday with shifts between 10 am and 2 am
• Convenient location: Our office is easily accessible by bus and metro
• Comprehensive training: Fully paid initial onboarding plus ongoing training and upskilling programs
• Professional development: Career navigation programs to help you advance within the company
• Health and wellbeing initiatives
• Relocation support if needed (including accommodation and travel expenses)
• Additional benefits like Health and Life Insurance, Multisport card, Transport allowance and more

Your Day-to-Day Tasks

• Provide outstanding customer support via live chat, email, and occasionally over the phone (5-10% of your time)
• Assist customers with inquiries and resolve any issues they may face
• Ensure a high level of customer satisfaction by being attentive, helpful, and efficient

Ready to make an impact and join a team that values your skills and ambition? Apply now to become a key player in our Sofia office and start your journey with us!

Key Skills

Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Employment Type

Full Time

Experience

years

Vacancy

1