German Customer Support - Remote from Greece

PlanetJobs; München; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A job placement agency in Munich is looking for a Customer Support Specialist. The role involves handling customer inquiries through various channels, providing product information, and troubleshooting technical issues. Candidates should have excellent communication skills in German and English, along with a detail-oriented approach. The position offers relocation support, a competitive salary, healthcare benefits, and professional development opportunities.

Leistungen

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth and development opportunities

Free online Greek language courses

State-of-the-art premises with relaxing break areas

Qualifikationen

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products.
• Troubleshooting technical issues and offering solutions.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs.

Kenntnisse

Excellent writing and verbal communication skills in German and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes and customer concerns

Experience in customer support or technical support roles

Jobbeschreibung

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.