Croatian Speaking Customer Service Representative

Essence Coaching Group; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading international company is seeking a Croatian Speaking Customer Service Representative to join their dynamic team in Athens, Greece. You will assist customers of a global travel platform, handling inquiries and providing support for bookings. The role offers relocation assistance and a competitive salary of 1,200 Euro gross per month. Ideal candidates will possess strong communication skills and a solutions-oriented mindset, willing to work in a multicultural environment. Experience in customer service is preferred, and you will benefit from full onboarding and continuous support while living in vibrant Athens.

Leistungen

Assistance with moving to Greece

Competitive salary

Full onboarding and continuous support

Multicultural and inclusive workplace

Qualifikationen

• C1/C2 level of Croatian and good level of English.
• Strong communication and problem‑solving skills.
• Previous customer service or hospitality experience is a plus.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.

Kenntnisse

Croatian (C1/C2 level)

English (good level)

Strong communication skills

Problem-solving skills

Jobbeschreibung

Croatian Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday Sunday, 09:00 19:00 (rotational shifts)
Contract Type: Fixed-term contract (8 months)
Salary: 1,200 Eurogross per month

About the Job

Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily with empathy and care.
• Work closely with colleagues to maintain high service standards.

What You’ll Bring

• C1/C2 level of Croatian and good level of English.
• Strong communication and problem‑solving skills.
• Previous customer service or hospitality experience is a plus.
• Willingness to work rotating shifts.
• Calm, solution‑oriented approach.
• Comfortable working in a multicultural environment.

Perks and Benefits

• Assistance with moving to Greece and settling in Athens.
• Competitive salary: 1,200 Eurogross per month.
• Full onboarding and continuous support.
• Multicultural and inclusive workplace.
• Build valuable customer service experience.
• Live and work in sunny Athens.