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Job Description

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests / complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and / or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing, hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client and Contractor compliance, and replacing Contractors as necessary.
• Ensure quality and client satisfaction through detailed quality control inspections and follow-up.
• Supervise and direct Night Managers, ensuring service execution according to client strategy.
• Ensure adequate staffing to service clients.
• Promote and monitor supplies for clients.
• Communicate all client issues with Contractors and the Director of Operations, addressing problems promptly.
• Use City Wide’s CRM for client inspections, charges, routing, etc.
• Schedule non-routine activities using Outlook.
• Maintain current Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and MSDS sheets.
• Notify Sales Executives of potential accounts, especially new construction.
• Search for prospective clients and leads (“Door Knocking”).
• Discuss quality control surveys and encourage client responses.
• Communicate survey responses to relevant staff and develop plans to resolve issues.
• Approve pay sheets, ensure accuracy.
• Assist in collecting overdue invoices.
• Maintain route sheets, key / alarm sheets, and monthly planners.
• Participate in monthly IC paydays.
• Provide quotes within 72 hours of service or supply requests.
• Other duties as assigned.

Measurements

• Maintain or reduce lost business to >

90% route retention (TRR).

• Increase monthly OS sales.
• Start at least one new IC per quarter.

Requirements

• 3-5+ years sales and management experience in building maintenance, facility management, or similar.
• Detail-oriented with strong follow-through.
• Customer service and sales skills.
• Positive, outgoing personality with relationship-building skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and CRM systems.
• Reliable transportation, valid California Driver’s License, and insurance.
• Spanish speaking preferred.
• IT Reimbursement
• After 90 days : Medical contributions, 401K, vacation, sick leave.

Please apply at : https : / / gocitywide.com / inlandempire / why-work-at-city-wide /