Housekeeping Supervisor

Hyatt Hotels; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A premier hotel chain in Calgary is seeking a Housekeeping Supervisor to oversee room attendants and maintain the highest cleanliness standards in guest rooms and public areas. The ideal candidate has a minimum of two years' experience in a supervisory role within housekeeping, is an excellent problem-solver, and possesses strong leadership and communication skills. This role offers competitive wages, comprehensive benefits, and opportunities for professional development in a vibrant work environment.

Benefits

Competitive wages

Comprehensive benefits package

Training and development

Career advancement opportunities

Qualifications

• Minimum of two years’ experience as a Supervisor or Team Lead in a housekeeping department.
• Outstanding work ethic with reliability and punctuality.
• Solid leadership skills for training and motivating a team.
• Ability to work under pressure in a fast-paced environment.
• Physically able to lift or carry objects up to 40 pounds.

Responsibilities

• Supervise and control Room Attendants and Housepersons.
• Inspect guest rooms and public areas daily for cleanliness.
• Conduct ongoing training for all housekeeping employees.
• Deal promptly with guest complaints and requests.
• Maintain cleanliness and organization of housekeeping areas.

Skills

Leadership

Problem-solving

Communication

Teamwork

Time management

Education

Hospitality or Tourism program graduate

Job description

We are hiring a Housekeeping Supervisor!

Our Story

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

Our Role

We are in search of a dynamic Housekeeping Supervisor who is responsible for assisting in the supervision and control of the Room Attendants and Housepersons, as well as for the cleanliness, arrangement, and supply of all guest rooms in an assigned section. The ideal candidate will have a keen ability to provide leadership and support to associates, ensuring the highest levels of cleanliness throughout the hotel and guest rooms according to brand and company standards.

Key accountabilities include:

• Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
• Deal promptly and effectively with guest complaints and requests.
• Inspect guest rooms and public areas on a daily basis to ensure standards of cleanliness.
• Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level.
• Promote teamwork and employee morale.
• Assist in running pre-shift meetings, distributing keys and board assignments, and opening and closing the house, including preparing reports.
• Communicate all policies and procedures for housekeeping and special cleaning projects.
• Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, uniform room, associate break room, and Room Attendant’s carts.
• Ensure ready status of all rooms daily, maintaining key control.
• Clean guest rooms as needed due to business levels and/or sick calls or vacation coverage.
• Inspect rooms for maintenance needs and complete service requests as needed.
• Have thorough knowledge of emergency procedures.
• Practice safety standards at all times, leading by example.

Your Story

• An experienced professional with a minimum of two years’ experience as a Supervisor or Team Lead in a housekeeping or cleaning department, preferably in a similar sized hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Someone who has solid leadership skills, adept at training, coaching and motivating a team.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Agile, able to shift priorities as needed, including handling guest or associate situations that may occur, covering shifts as necessary.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator who values teamwork and collaboration.
• Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more, such as guest luggage, packages or furniture.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!