Service Adviser jobs in Canada

The Workday Financials/Professional Services Automation Senior Principal Consultant – Global Application Managed Services (AMS) is a well experienced post-production professional who is dynamic, fast-paced, and familiar with the managed services construct. As a Workday Financials AMS Senior Principal Consultant, you will bring your functional skills, ability to keep the business context in sight, and roll-up-your-sleeves work ethic to a team with a positive, can-do attitude, a collaborative culture, and a passion for helping our clients to be successful.

Responsibilities:

1. Onshore lead who leads Workday Professional Services Automation & Financials workstream for the assigned set of accounts (Partner certification is mandatory).
2. Apply and execute various AMS and/or Implementation methodologies/activities in these Workday FINS/PSA engagements.
3. Collaboratively work with the offshore/nearshore teams on day-to-day activities, incidents, root cause analysis, and other work requests.
4. Good knowledge in SLA constructs and adherence.
5. Coordinate with external and internal stakeholders to create high business impact.
6. Contribute to the operational efficiency of the Workday practice.
7. Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for IT and the business stakeholders.
8. Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
9. Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads, and data audits.
10. Ensure system design fits the needs of the user.
11. Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment.
12. Ability to ensure team delivers the project deliverables on time and provide consistent timely reminders with vendors and project team.
13. Drive continual business processes improvements throughout the organization.
14. Lead a team of Workday consultants across multiple engagements.

Skills and Requirements:

1. A Bachelor’s degree (preferably in Computer Science or Engineering) or equivalent experience.
2. Minimum of 5-7 years of Corporate Applications portfolio experience and at least 3-5 years’ experience in client-facing roles handling managed services in a global delivery model.
3. Expert level understanding of Workday Financials domain.
4. Workday Professional Services Automation certification is mandatory.
5. Able to multitask and perform a variety of duties.
6. Good communication and interpersonal skills.
7. Willingness to go the extra mile to solve customer problems.
8. Good analytical skills with the ability to solve complex incidents and provide suggestions/best practices.