Field Service Technician

Purity Gas Inc.; Hamilton; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading nitrogen solutions firm is seeking a Field Service Technician to install and maintain nitrogen generation systems. The role requires strong customer service skills and the ability to travel to client sites. Candidates should have relevant experience and may benefit from a trade certificate. This position offers a competitive compensation package, including benefits, and requires fluency in English. Hybrid work model available.

Benefits

Competitive compensation package

Paid PTO

RRSP matching program

Company Phone & Vehicle

Clothing Allowance

Monthly team lunches

Snacks and drinks in the office

Qualifications

• Minimum of 3 years of directly related experience as a Field Service Technician.
• Possession of a recognized Millwright or Electrician Trade Certificate is an asset.
• Knowledge of refrigeration systems is an asset.

Responsibilities

• Install, commission, and perform routine maintenance on nitrogen generation systems.
• Conduct diagnostics, troubleshooting, and repairs.
• Provide remote and on-site technical support to customers.

Skills

Strong customer service skills

Professional communication skills

Organizational abilities

Problem-solving abilities

Attention to detail

Fluent English (written and oral)

Fluent French (written and oral)

Education

Recognized college diploma

Tools

CRM and service management software

Job description

Employment Type: Full-time, 37.5 hours per week, 5 days per week with the ability to work overtime, weekends and on-call, when required

Location: Customer sites and Purity Gas Inc Head Office in Ancaster, Hybrid

Work Conditions: Travel to client sites is a core requirement of this role

Start Date: ASAP

ABOUT PURITY GAS INC.

Purity Gas is a results-oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi-billion-dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen in-house and on-demand, for a fraction of the cost of buying nitrogen from third-party gas suppliers.

Our cutting-edge NITROCENTER® solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily through the capability to produce nitrogen gas on demand, often at a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the necessity for nitrogen gas transportation via traditional means, such as transport trucks. This approach not only reduces carbon footprint but also enhances operational efficiency, aligning with our commitment to responsible and sustainable operations.

At Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that not only fosters excitement but also remains responsive to the diverse needs of our clients, partners, and employees. Our greatest asset lies in our positive, goal-focused team, whose dedication drives us towards collective success, innovation, and growth.

The Field Service Technician is a hands-on professional responsible for the installation, commissioning, and maintenance of our NITROCENTER® nitrogen generation systems. This role ensures our systems operate reliably and provides exceptional service to our clients. The technician will perform diagnostics, conduct repairs, and work closely with the field service team to maintain the highest standards of quality and customer satisfaction. Strong technical skills and a commitment to quality are essential for success. As a member of our technical services team, the Senior Field Service Technician thrives in a collaborative environment and understands the importance of delivering a premium experience to all Purity Gas clients.

WHAT YOU’LL DO

• Install, commission, and perform routine maintenance on nitrogen generation systems at customer sites.
• Conduct diagnostics, troubleshooting, and repairs on Purity Gas equipment.
• Travel to customer sites to perform service appointments and installations.
• Create and maintain accurate and detailed records of all service activities.
• Provide remote and on-site technical support to customers.
• Collaborate with the Field Service Administrator and other internal teams to ensure seamless service execution.
• Prepare service quotes for repairs and maintenance.
• Adhere to all company safety protocols and industry regulatory standards.
• Participate in training sessions to stay updated on processes and product offerings.
• Perform other related duties as assigned.

WHAT YOU BRING

• A recognized college diploma is preferred.
• Minimum of 3 years of directly related experience as a Field Service Technician.
• Previous experience in the compressed gas industry or a related field is an asset.
• Possession of a recognized Millwright or Electrician Trade Certificate is an asset.
• Knowledge of refrigeration systems is an asset.
• Strong customer service and professional communication skills.
• Experience in preparing service quotes and related documentation for clients.
• Experience with CRM and service management software is an asset.
• Excellent organizational, multitasking, and problem-solving abilities.
• Strong attention to detail in record-keeping and technical work.
• Fluent in English (written and oral).
• Fluent in French (written and oral) is an asset.
• Able to travel across North America and internationally if required
• Must maintain legal and medical travel requirements while employed
• Must have a valid driver's license with a satisfactory driver's abstract.

WHAT WE OFFER

• Competitive compensation package, including annual performance bonus
• Paid PTO (Personal Time Off) to recharge and refresh
• RRSP matching program to help you invest in your future
• Company Phone & Vehicle
• Clothing Allowance
• Monthly team lunches to bond and brainstorm over great food
• Snacks and drinks in the office to fuel your day
• A culture of learning, growth, and innovation
• Opportunities to shape the future of industrial manufacturing

KEY JOB CONTACTS

• Field Service Team
• Operations Team
• Customers
• Engineering and R&D Team

While we appreciate all applications, we use automated screening tools and questions to help identify candidates who meet the core requirements for this role. All applications that meet the basic criteria are reviewed by our recruitment team and only candidates selected for an interview will be contacted.

Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.

We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support the dignity and independence of every person. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate barriers to accessibility.