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production senior coordinator
Job summary
A key player in traffic and parking solutions in Quebec is seeking a Dispatch Coordinator to manage service calls, schedule appointments, and ensure quality service. The ideal candidate has at least 3 years of experience in a similar role and is proficient in both French and English. Competitive salary and comprehensive benefits offered in a dynamic environment.
Benefits
Qualifications
- Minimum 3 years in technician dispatch/coordination.
- Strong analytical and organizational skills.
- Excellent interpersonal and communication skills.
Responsibilities
- Take and dispatch service calls to technicians.
- Plan and schedule appointments and commissioning.
- Track repairs and manage parts.
Skills
Education
Tools
Location: Candiac, Quebec
Job Type: Full-time, Permanent
Schedule: Daytime, in-person, Monday to Friday (40 hours/week)
Start: As soon as possible
Electromega is a key player in the field of traffic and parking in Quebec and Canada. We offer innovative technical solutions and exceptional customer service.
Reporting to the Vice President of Operations, you will be responsible for:
- Taking and dispatching service calls to technicians.
- Planning and scheduling appointments, commissioning, and other tasks.
- Tracking repairs and managing parts. (RMA)
- Create estimates and quotes for client approval.
- Ensure invoicing and follow-up on service contracts.
- Produce work orders.
- Collaborate with the team to ensure continuity and quality of service.
- Degree: DEP or relevant technical training (an asset).
- Experience: Minimum 3 years in technician dispatch/coordination.
- Bilingualism: French and English, spoken and written.
- Software proficiency: Excel (intermediate level), Zoho CRM, and Microsoft Dynamics Navision or equivalent.
- Strong autonomy, analytical skills, and thoroughness.
- Excellent interpersonal and communication skills. Organizational skills.
- Challenging position in a dynamic technical environment.
- Competitive salary and comprehensive benefits.
- A committed and professional team.
- Fast onboarding and training on our tools and procedures.
Electromega is an equal opportunities employer and welcomes applications from diverse candidates.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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