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Remote Customer Service Specialist
Zusammenfassung
A fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure smooth customer experiences from order to installation. This role involves responding to inquiries, resolving issues, and collaborating with internal teams. Ideal candidates should have 1+ years of experience in customer service and strong communication skills, along with a positive attitude. The position is fully remote with competitive pay and benefits.
Leistungen
Qualifikationen
- 1+ years of experience in a customer service or support role.
- Ability to manage multiple priorities in a fast-paced environment.
- Positive attitude and genuine desire to help others.
Aufgaben
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with orders, shipping questions, and troubleshooting.
- Collaborate with internal teams to resolve issues.
Kenntnisse
Job Title : Remote Customer Service Specialist
Company : ForgeFit
Location : Remote
Employment Type : Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.
Our mission is to help our partners perform at their peak with reliable equipment and exceptional service.
We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
- Respond to customer inquiries via phone, email, and chat with professionalism and care
- Help customers with orders, shipping questions, product details, and troubleshooting
- Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
- Keep accurate records of customer interactions using CRM
- Proactively follow up on customer needs and ensure satisfaction
- Maintain up-to-date knowledge of ForgeFit’s product lines and service policies
- 1+ years of experience in a customer service, support, or client-facing role
- Strong communication and problem‑solving skills
- Ability to stay organized and manage multiple priorities
- Comfortable using CRM or support tools
- A positive attitude and genuine desire to help others
- Interest in fitness or familiarity with gym equipment is a plus
- Competitive hourly pay based on experience
- Comprehensive benefits including health, dental, vision, 401(k), and paid time off
- 100% remote work with a collaborative and supportive team
- Ongoing training and opportunities for career growth
- The chance to support a brand that makes a real impact in the fitness world
Ready to help gyms get stronger with ForgeFit?
Apply now and let’s build something powerful together.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.