Remote à Canada

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for over 95 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

We are Looking to Grow our Team!

We have a future opening for a part-time Service Dispatcher. In this position you will evaluate customer calls and match the right technician to every job. Key job tasks include:

• Learn the business and learn how to prioritize the most urgent customer calls.
• Manage the whereabouts and needs of technicians in the field.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Update customers throughout the day on the technician’s progress.
• Be professional and establish customer rapport.
• Participate in training so that you grow and develop as a professional.

• Competitive wages.
• Great health benefits because your health is important to us.
• RRSP plan with company match.
• Supportive team environment.
• Culture building events.

• Minimum two years experience as a dispatcher
• Experience dispatching in the service industry is preferred
• You are a great communicator and are able to connect and build positive relationships with customers and your team.
• You are detail-oriented with the ability to multitask
• You are highly organized with exceptional follow-through abilities
• You have the ability to build trust, diffuse conflict and hold others accountable.
• You demonstrate a positive attitude and are willing to learn and grow.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. Spend a little time learning about Thos. R. Birnie & Sons by visiting www.5stinky.com . When you're ready, please click on the “Apply Now” button and follow the directions to apply for this position.

Equal Opportunity Employer

In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.

The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business.

In 2000 the company was accidentallyleft out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.

In 2010 Roy and Bob'ssons came into ownership with their dads. To this day, the business is still owned and operated by the Birnie family and includes other members of thefamily and staff that have made their careers with us.

At Thos. R. Birnie & Sons, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!

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First Name *

Last Name *

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Are you legally authorized to work in Canada? *

Are you a minimum of 18 years of age? *

How many years of dispatching experience do you have? *

How many years of call center experience do you have? *

Do you have experience in the plumbing or home services industry? *

This is a non-remote position. Are you available to work in person at our Hamilton, ON office location? *

Are you willing to work weekend shifts? *

Our DSRs work rotating morning, afternoon, and evening shifts from Sunday to Saturday. Are there any shifts that you are unavailable to work? *

Have you Ever Worked With Service Titan? *

Can You Cross The Border For Training If Required? *

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I was referred to this position by a current employee

Who referred you?

Above Average Service Industry Pay - With the Ability to Earn More!

Fully Stocked and Clean Trucks

Company Supplied Uniforms

Benefits - Health, Dental, RRSPs, and More!

A Supportive Team of Skilled Technicians

Advanced Software - Very Limited Paperwork.