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Friday, September 27, 2024

About Us

The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Department: Health & Recovery Services

Job Category: Hourly

Reports To: Recovery Oriented System of Care

Position Type: Casual

Direct Reports: N/A

Schedule: As needed

Indirect Reports: N/A

Location: Main Building

Position Summary

Reporting to the Team Lead, Recovery Oriented System of Care, the Peer Support Worker works in the Withdrawal Management and Recovery Transition programs to support clients in various stages of their recovery journey. The Withdrawal Management program provides medical and social support(s) to clients experiencing acute withdrawal symptoms while the Recovery Transition program provides temporary housing and supports to individuals who are no longer in an acute withdrawal phase and are working towards stabilization and other recovery-oriented goals.

The Peer Support Worker will work with a multidisciplinary team and be responsible for client intake into the program(s), client engagement, while also contributing to case conferences, crisis intervention, supporting referrals, client transportation, client recreation activities, and facilitating peer-based individual and group activities. The Peer Support Worker has lived experience and is able to translate their lived experience into skills and an ability to support others on a similar journey.

Time Commitment

40 hours per rotation with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

• Utilize your own experiences for client engagement and to assist clients with accessing services and support.
• Apply principles of trauma-informed care in all interactions.
• Provide individual and group peer support for clients experiencing mental health concerns, addictions and/or homelessness.
• Support clients in reaching goals as outlined in their care plans.
• Facilitate peer-based groups, outings, and recreation activities.
• Provide program orientations to new clients and assist with intake procedure, as required.
• Support with de-escalation and crisis intervention.
• Support client intakes to the program.
• Support with client transports to appointments or discharge destinations.
• Work together with clients to ensure completion of daily tasks and chores.
• Monitor common area spaces and support with wellness checks.
• Complete documentation in a professional and timely manner including maintaining relevant logs and entries in the DI database.
• Participate in team meetings, multidisciplinary rounds, case conferences and ongoing professional development.
• Complete light cleaning and organizing duties within the program.

Required Competencies and Qualifications

• Personal experience with a substance use disorder and/or homelessness is required. Two or more years of personal recovery required.
• This position may include driving clients to and from appointments in the community and/or attending appointments within the city limits within regular working hours. A valid Class 5 Driver’s License and clean Driver’s Abstract considered an asset. Proof of each required (if applicable).
• Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
• Grade 12 diploma an asset (equivalent experience in the human services field may be considered). Proof of completion required (if applicable).
• Completion of a recognized Peer Support program an asset (e.g. Canadian Mental Health Association’s School of Peer Support course).
• Two years related experience (volunteer or paid) an asset, preferably in a similar field of mental health, addictions and/or homelessness.
• Previous experience in a peer support role in a similar field of mental health, addictions and/or homelessness an asset.
• Ability to utilize own lived experience to support other individuals’ recovery journeys.
• Excellent communication skills, both verbal and written.
• Excellent de-escalation and crisis intervention skills.
• Ability to maintain a high level of self-awareness and healthy boundaries.
• Experience working in distress and/or high-stress situations, which may include emergency response.
• Knowledge of community resources available throughout Calgary.
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time.
• Must demonstrate initiative and work autonomously.
• Must be acceptable of industry risks, including coming into contact with bodily fluids.
• A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm, and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

Why the DI?

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and, in every action, we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others.

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities.

KINDNESS: We accept each person’s uniqueness with compassion and empathy.

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

• Vacation days
• Sick days
• Extended Health & Dental coverage
• Employer Matching RRSP Program
• Homewood EFAP

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is required prior to resumption at the DI.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca.