Jasper Columbia Icefield Guest Experience Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company in the tourism sector as a Guest Experience Agent at The Fairmont Jasper Park Lodge. As part of an enthusiastic team, you will be responsible for providing excellent service to guests from around the world while enjoying the breathtaking scenery of Jasper National Park. This seasonal, full-time position offers a competitive hourly wage and numerous perks like discounts on accommodations and access to local attractions.

Benefits

$19.00 per day housing and meals

Referral bonus of $250

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to mental health and wellness resources

Qualifications

• Previous guest service and cash handling experience an asset.
• Comfortable working outdoors in various weather conditions.
• Ability to think on the fly and outside the box.

Responsibilities

• Educating guests on Pursuit Attractions and guiding them through purchases.
• Directing guests through parking and arrival areas.
• Upholding organizational grooming and appearance standards.

Skills

Organization

Time management

Communication

Job description

Jasper Columbia Icefield Guest Experience Agent

Pursuit Collection93 Icefields Pky, Jasper, AB$18 an hour - Seasonal, Full-time Job detailsPay$18 an hourJob typeSeasonalFull-timeLocation93 Icefields Pky, Jasper, ABFull job descriptionWhat will be your daily pursuit?:The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their experience.Guest Experience Agents come across thousands of guests a day from all over the world, so being upbeat and professional while up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week may vary.What will your compensation be?:The starting salary for this position is $18.00 per hourWhen does this adventure begin?:This is a fukl-time seasonal position beginning immediately and running until October 18, 2025.What perks can you expect?:$19.00 per day housing and meals (based on double occupancy)Refer a friend to the team and earn a $250 referral bonus!Join an inclusive, global team and make life-long connections.Enjoy free access to Pursuit attractions and 50% off for friends.Get discounts on hotel stays, dining, and retail.Access subsidized mental health and wellness resources.What will you do in this job?:Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC)Educating guests on Pursuit Attractions and guiding them through the purchasing processProviding guests information on the local areaAssisting with tour group check-in, and coordinating with Dispatch regarding any changesTicket validation as guests begin the Columbia Icefield Adventure and Skywalk toursLoading & coordinating guests and tour groups on/off Coaches and/or Ice ExplorersOperating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out formsCommunicating with co-workers and management, forwarding observations and comments in a timely fashionUphold the high standard of environmental stewardship expected for all employeesOther duties as assignedWhat skills and experience do you need for this job?:Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!Must get excited at the idea of living and working in a remote (yet very social) environmentPrevious guest service and cash handling experience an assetGuest service-oriented mindset and a passion for delivering memorable experiencesAbility to think on the fly and outside the box with a positive attitudeSecond language is an assetMature, energetic, dependable and self-motivatedEnjoy working with a team in a busy, fast-paced environmentGood conflict resolution and problem-solving skills an assetMust enjoy working outdoors, even in challenging mountain weather conditionsComfortable working on your feet for extended periods of time in both an indoor and outdoor environment.Be prepared for all season weather (Snow, Rain, Wind, Hail)Must meet the Organization grooming and appearance standardsTo honour our commitment to be “Always Honest” all employees must consent to a criminal record checkStandard First-Aid or higher an assetWhat will your work environment be like?:Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.Independent. You’ll spend your days in and around our amazing properties.Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as requiredWe work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEO:Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Hike Jasper
Jasper Camping
Canadian Rockies

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Lifestyle and Employment while Working in Jasper National Park

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

Job Opportunities in Jasper National Park

1. Parks Canada Jobs

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.