Production Supervisor à Canada

Job Title: Bilingual Texting Supervisor - 12 week contact

Shift ID: TEO-1102-PTB63

Location: Remote -

Start Date:

Shift Description: 24 average scheduled hours; 22.5 average paid hours

Shift Rotation: Week 1

• 20 : 00 to 04 : 00 ET
• 20 : 00 to 04 : 00 ET
• 20 : 00 to 04 : 00 ET

Week 2

• 20 : 00 to 04 : 00 ET
• 20 : 00 to 04 : 00 ET
• 20 : 00 to 04 : 00 ET

Salary: 31.91 / hour

Job Type: Full-Time Contractual - 12 weeks

Bilingual Premium: 1.50$ / hour

Job Posting Close Date: September 22 2025

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24 / 7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.

To learn more about Feel Out Loud : the largest youth mental health movement in Canadian history :

The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada

What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

As a supervisor, the role is to

• Supervise volunteer crisis responders through an online platform;
• Ensure that people who use our service receive timely, high-quality support
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
• Liaise with emergency and child protection services as required;
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
• Work as a team with other supervisors, maintaining ongoing communication and collaboration;
• Other duties as assigned

Profile :

• Bachelor degree in a field of support and / or health (social work, psychology, criminology, sexology, guidance, and other related fields);
• Master degree in these fields or related field is considered an asset;
• A minimum of 2 years of professional experience in crisis intervention and employee and / or volunteer supervision;
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
• Knowledge of laws and services that affect the lives of Canadian children and youth;
• Good clinical judgment and understanding of confidentiality role and limitations;
• Ability to prioritize, make decisions in a crisis, communicate and work as a team;
• Willingness to work in a 24 / 7 environment;
• Bilingualism (French and English)

If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.

A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

The window for applications ends 11 : 59pm on the job posting close date listed above.

Applications for this position will close at the date at the top of the job posting

Accommodation Statement :

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position.

The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and / or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.) :

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.

Message to Agencies :

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

KDIND