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SaaS Technical Support Engineer (Shopify)
Résumé du poste
A SaaS company in Ontario is seeking a Technical Support Engineer to provide exceptional support to users, troubleshoot software issues, and collaborate with the development team. Ideal candidates should have experience in technical support, be detail-oriented, and possess strong communication skills. Additional knowledge of Shopify is a plus. The company offers competitive compensation, flexible hours, and opportunities for career growth.
Prestations
Qualifications
- Experience in technical support, preferably in a software company.
- Strong verbal and written English communication skills.
- Ability to adapt and work in a fast-paced environment.
Responsabilités
- Provide thorough customer support by addressing questions and concerns.
- Troubleshoot issues from both behavioral and technical perspectives.
- Collaborate with the development team on issue resolutions.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.