A SaaS company in Ontario is seeking a Technical Support Engineer to provide exceptional support to users, troubleshoot software issues, and collaborate with the development team. Ideal candidates should have experience in technical support, be detail-oriented, and possess strong communication skills. Additional knowledge of Shopify is a plus. The company offers competitive compensation, flexible hours, and opportunities for career growth.
Prestations
Competitive compensation
3-week paid vacation
Flexible hours
Collaborative team environment
Qualifications
Experience in technical support, preferably in a software company.
Strong verbal and written English communication skills.
Ability to adapt and work in a fast-paced environment.
Responsabilités
Provide thorough customer support by addressing questions and concerns.
Troubleshoot issues from both behavioral and technical perspectives.
Collaborate with the development team on issue resolutions.
Connaissances
Technical support experience
Fluent English
Detail-oriented
Problem-solving skills
Outils
Shopify
Description du poste
A SaaS company in Ontario is seeking a Technical Support Engineer to provide exceptional support to users, troubleshoot software issues, and collaborate with the development team. Ideal candidates should have experience in technical support, be detail-oriented, and possess strong communication skills. Additional knowledge of Shopify is a plus. The company offers competitive compensation, flexible hours, and opportunities for career growth.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.