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Customer Service Representative (Remote)
Job summary
A customer experience solutions provider in Winnipeg is seeking a Customer Service Representative. In this remote role, you will provide inbound customer support, assist with technical issues, and deliver exceptional service. Candidates should have at least 1 year of customer service experience and a high school diploma. This position offers a salary of $16-$18 per hour, paid training, and comprehensive benefits.
Benefits
Qualifications
- Minimum of 1 year of customer service experience.
- Open availability for scheduling.
- Ability to work in a quiet, distraction-free home environment.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Assist customers in resolving basic technical issues.
- Deliver exceptional customer experiences with a positive attitude.
Skills
Education
Employer Industry: Customer Experience Solutions
Why consider this job opportunity:
- Salary range of $16-$18 per hour, plus performance-based incentives
- DailyPay enrollment option to access pay early
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, and vision insurance, paid time off, and holidays
- Opportunities for career advancement with 80% of managers promoted from within
- Supportive and inclusive company culture with various employee resource groups
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Open availability for scheduling
- High school diploma or GED
- Ability to work in a quiet, distraction-free home environment
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
How to Stand Out (Preferred Qualifications):
- Experience with remote work environments
- Eagerness to learn new technologies and adapt quickly
- A desktop or laptop for completing required testing
- Familiarity with various customer service software and tools
#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.