Strategic CS Manager - AI, Automation & Growth (Remote)

Laivly; Winnipeg; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to help customers realize the full value of their technology solutions. This remote position involves owning the customer lifecycle, acting as a strategic advisor, and ensuring customer satisfaction and retention. Ideal candidates will have 3–5+ years of experience in customer success or account management, preferably in AI or B2B sectors. Join a dynamic and innovative team dedicated to revolutionizing customer service technology.

Benefits

Flexible work environment

Collaborative and creative team culture

Qualifications

• 3–5+ years of experience in Strategic Customer Success, consulting, or account management.
• Background in contact centers, B2B SaaS, or AI/automation technologies is preferred.
• Skilled at building strong relationships with client stakeholders.

Responsibilities

• Own the full customer lifecycle for your accounts.
• Serve as a strategic advisor to help customers unlock value.
• Monitor account health and present mitigation plans.

Skills

Strategic Customer Success

Account Management

BPO/Contact Centre Experience

Data Analysis

Communication Skills

Job description

A leading technology company is seeking a Customer Success Manager to help customers realize the full value of their technology solutions. This remote position involves owning the customer lifecycle, acting as a strategic advisor, and ensuring customer satisfaction and retention. Ideal candidates will have 3–5+ years of experience in customer success or account management, preferably in AI or B2B sectors. Join a dynamic and innovative team dedicated to revolutionizing customer service technology.