Customer Service Representative (Remote)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer experience solutions provider in Winnipeg is seeking a Customer Service Representative. In this remote role, you will provide inbound customer support, assist with technical issues, and deliver exceptional service. Candidates should have at least 1 year of customer service experience and a high school diploma. This position offers a salary of $16-$18 per hour, paid training, and comprehensive benefits.

Benefits

Paid training

Comprehensive benefits

Performance-based incentives

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Experience Solutions

Why consider this job opportunity:

• Salary range of $16-$18 per hour, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonus opportunities
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and holidays
• Opportunities for career advancement with 80% of managers promoted from within
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Open availability for scheduling
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):

• Experience with remote work environments
• Eagerness to learn new technologies and adapt quickly
• A desktop or laptop for completing required testing
• Familiarity with various customer service software and tools

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits

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