Jobs in Windsor, Canada

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Join a supportive and collaborative team environment
• Contribute to improving patient outcomes and healthcare experiences
• Engage in continuous learning and professional development opportunities

• Serve as a primary point of contact for patients and healthcare providers, managing inbound calls and inquiries
• Provide clinical support via phone, email, and web platforms, including product inquiries and treatment troubleshooting
• Deliver counseling and adherence support to patients while ensuring compliance with pharmaceutical manufacturer requirements
• Manage call queues and respond to voice messages in accordance with established policies
• Report adverse events and assist with administrative tasks, including gathering patient information for special authorization forms

• Fluently bilingual in French and English; proficiency in Spanish is an asset
• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or call center environments
• Willingness to work rotating shifts from 9 AM to 9 PM AST, Monday to Friday
• Strong communication skills with excellent telephone etiquette and attention to detail
• Proficient in using computer software, including Microsoft Excel, Word, and Outlook

• Knowledge of health insurance and reimbursement navigation support
• Ability to identify opportunities for service improvement and recommend solutions
• Experience in a clinical support role or related healthcare field
• University degree or diploma considered an asset

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.