Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Speciali[...]

IQVIA; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading healthcare company in Ottawa is looking for a Bilingual Patient Support Specialist to provide clinical support and counseling to patients. You will engage with patients and healthcare providers to enhance care experiences while working in a flexible remote environment. Candidates should have at least 1 year of relevant experience and strong communication skills in both French and English. This role offers opportunities for professional growth and requires a commitment to patient care.

Benefits

Opportunity for career advancement

Flexible scheduling options

Supportive team environment

Continuous learning opportunities

Qualifications

• Minimum of 1 year of relevant experience in healthcare or customer service.
• Willingness to work rotating shifts from 9 AM to 9 PM AST.
• Proficient in using various computer software.

Responsibilities

• Serve as a primary point of contact for patients and healthcare providers.
• Provide clinical support via phone, email, and web platforms.
• Deliver counseling and adherence support to patients.

Skills

Bilingual in French and English

Strong communication skills

Attention to detail

Customer service experience

Education

University degree or diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Join a supportive and collaborative team environment
• Contribute to improving patient outcomes and healthcare experiences
• Engage in continuous learning and professional development opportunities

What to Expect (Job Responsibilities)

• Serve as a primary point of contact for patients and healthcare providers, managing inbound calls and inquiries
• Provide clinical support via phone, email, and web platforms, including product inquiries and treatment troubleshooting
• Deliver counseling and adherence support to patients while ensuring compliance with pharmaceutical manufacturer requirements
• Manage call queues and respond to voice messages in accordance with established policies
• Report adverse events and assist with administrative tasks, including gathering patient information for special authorization forms

What is Required (Qualifications)

• Fluently bilingual in French and English; proficiency in Spanish is an asset
• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, customer service, or call center environments
• Willingness to work rotating shifts from 9 AM to 9 PM AST, Monday to Friday
• Strong communication skills with excellent telephone etiquette and attention to detail
• Proficient in using computer software, including Microsoft Excel, Word, and Outlook

How to Stand Out (Preferred Qualifications)

• Knowledge of health insurance and reimbursement navigation support
• Ability to identify opportunities for service improvement and recommend solutions
• Experience in a clinical support role or related healthcare field
• University degree or diploma considered an asset

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