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Tech Support Specialist, Diagnostics - Growth & Impact
Zusammenfassung
A leading healthcare company in Canada is seeking a dedicated technical support specialist for cytology and molecular products. The ideal candidate holds a Bachelor's degree related to the field and possesses strong customer service skills. This role offers a salary up to $83,700, opportunities for career advancement, and requires bilingual abilities in French and English. Join our collaborative team and contribute to global health improvements.
Leistungen
Qualifikationen
- Ability to understand scientific concepts related to DNA, RNA, and cytology.
- Eagerness to start a career in the field and grow within the department.
Aufgaben
- Provide technical support for cytology and molecular products via phone and email.
- Troubleshoot issues with diagnostic instruments, reagents, and software.
- Document customer interactions in the CRM system.
- Authorize returns of customer products for investigation.
- Serve as a liaison to other departments concerning specific product lines.
Kenntnisse
Ausbildung
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