Tech Support Specialist, Diagnostics - Growth & Impact

Hologic; Quebec; Remote; CAD 70,000 - 84,000; Full time

Job summary

A leading healthcare company in Canada is seeking a dedicated technical support specialist for cytology and molecular products. The ideal candidate holds a Bachelor's degree related to the field and possesses strong customer service skills. This role offers a salary up to $83,700, opportunities for career advancement, and requires bilingual abilities in French and English. Join our collaborative team and contribute to global health improvements.

Benefits

Bonus eligible compensation package

Opportunities for career advancement

Collaborative work environment

Qualifications

• Ability to understand scientific concepts related to DNA, RNA, and cytology.
• Eagerness to start a career in the field and grow within the department.

Responsibilities

• Provide technical support for cytology and molecular products via phone and email.
• Troubleshoot issues with diagnostic instruments, reagents, and software.
• Document customer interactions in the CRM system.
• Authorize returns of customer products for investigation.
• Serve as a liaison to other departments concerning specific product lines.

Skills

Customer service skills

Good communication

Multitasking abilities

Flexibility in schedule

Bilingual in French and English

Education

Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field

Job description

A leading healthcare company in Canada is seeking a dedicated technical support specialist for cytology and molecular products. The ideal candidate holds a Bachelor's degree related to the field and possesses strong customer service skills. This role offers a salary up to $83,700, opportunities for career advancement, and requires bilingual abilities in French and English. Join our collaborative team and contribute to global health improvements.