Postes à Surrey, United States

Innovatia Content Solutions is an industry leading content solutions provider. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

As a Senior UX Content Strategist, you will play a key role in shaping our clients’ digital presence by developing and implementing effective content strategies across various platforms. You’ll collaborate with cross-functional teams—including UX designers, developers, and marketing professionals—to ensure a seamless user journey and optimize the overall experience.

In this role, you’ll partner with engineering and product teams to operationalize content production throughout the product lifecycle. You’ll also work closely with UX Design, User Research, and Info Dev to establish content governance frameworks, define standards, and create strategies for content distribution across platforms and users. As part of the Context Design Team, you’ll collaborate with taxonomists, content strategists, and UX writers. A significant aspect of this role involves UX Design advocacy and implementing processes that support a content-led product design methodology.

Location: Remote Canada

Employment Type: Contract

Key Responsibilities:

• Partner with content creators and subject matter experts to ensure accurate and consistent labeling, tagging, and categorization of content.
• Collaborate with stakeholders across teams to conduct comprehensive content inventories, assessing existing content for accuracy, consistency, and alignment with user needs and business objectives.
• Lead the initiative to implement AI-driven translation ofcontent, coordinating withcontractors to review, refine, and ensure linguistic and contextual accuracy across multiple languages.
• Strategize against the full life cycle of systems and applications by working collaboratively with other leaders across the customer experience, product management and software engineering teams to deliver improved experiences for our users while progressing toward valuable business outcomes.
• Contribute to the content and design systems, UX writing, taxonomy strategy, wireframes and prototypes for feedback and testing to drive adoptable outcomes as needed.
• Educate partners like product management and engineering on design and content practices.

Qualifications:

• Bachelor’s degree in Communication, English, Marketing, Journalism, or a related field.
• Minimum of 8 years of experience in digital content strategy, with a strong focus on user experience (UI writing and micro-copy). Enterprise/SaaS product experience a plus.
• Proven track record of successfully executing content strategies across multiple digital platforms and channels, with measurable results.
• Proficiency in leveraging user research and analytics tools to inform content decisions.
• Excellent written and verbal communication skills, with a keen eye for detail and a strong editorial mindset.
• Strong project management and time management skills, with the ability to prioritize and meet deadlines in a fast-paced environment.
• Experience working with cross-functional teams and effectively collaborating with designers, developers, and marketers.
• Proven track record of successfully designing and implementing meaningful, and helpful content in complex digital products, with measurable improvements in user experience.
• Deep understanding of user-centered design principles, information organization, and findability best practices.
• Proficient in using information architecture and taxonomy tools, as well as wireframing and prototyping tools.
• Strong analytical and problem-solving skills, with the ability to translate complex requirements into intuitive and scalable information structures.
• Excellent communication and presentation skills, with the ability to clearly articulate complex concepts and influence stakeholders.

To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.