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Remote Senior Technical Account Manager - SaaS & Security
Job summary
A leading cybersecurity firm in British Columbia is seeking a candidate to serve as the primary technical contact, ensuring customer success and providing support for various platforms. The ideal candidate should have a Bachelor's Degree and experience with Windows Server, excellent customer service skills, and a commitment to customer success. This position offers remote-friendly work and opportunities for professional development.
Benefits
Qualifications
- Experience working with Windows Server Operating Systems.
- Proven problem-solving skills and collaborative attitude.
- Commitment to customer success with the ability to travel up to 25%.
Responsibilities
- Serve as the primary technical contact and augment customer support teams.
- Onboard new customers to the employer's platforms.
- Ensure customer success through proactive health checks and product training.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.