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The Fairmont Jasper Park Lodge
Remote Contact Center Agent - Paid Training & Benefits
Job summary
A leading BPO company is seeking remote contact center agents to support customer service and sales. Candidates should have strong communication skills, a high school diploma, and the ability to troubleshoot basic technical issues. This position offers flexible schedules and various benefits including paid training and health insurance. Apply today and join a company that values your contributions.
Benefits
Qualifications
- Must be 18 years of age or older.
- Excellent organizational, written, and oral communication skills.
- Ability to evaluate and follow-up on customer issues.
- Customer service oriented with empathy and responsiveness.
Responsibilities
- Listen to customers and resolve issues.
- Utilize systems to complete account management tasks.
- Manage customer dissatisfaction and escalate as needed.
- Ensure first call resolution through effective problem-solving.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.