Remote Contact Center Agent - Paid Training & Benefits

MCI; Newfoundland and Labrador; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company is seeking remote contact center agents to support customer service and sales. Candidates should have strong communication skills, a high school diploma, and the ability to troubleshoot basic technical issues. This position offers flexible schedules and various benefits including paid training and health insurance. Apply today and join a company that values your contributions.

Benefits

Paid Training

Paid Time Off

Medical, Dental, Vision Insurance

Flexible Schedules

Company Laptop

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate and follow-up on customer issues.
• Customer service oriented with empathy and responsiveness.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems to complete account management tasks.
• Manage customer dissatisfaction and escalate as needed.
• Ensure first call resolution through effective problem-solving.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

A leading BPO company is seeking remote contact center agents to support customer service and sales. Candidates should have strong communication skills, a high school diploma, and the ability to troubleshoot basic technical issues. This position offers flexible schedules and various benefits including paid training and health insurance. Apply today and join a company that values your contributions.