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Remote Customer Success Manager NAMER: Growth & Retention
Job summary
A leading remote work platform is seeking a Customer Success Manager for a fully remote role managing a portfolio of mid-market accounts. The ideal candidate will have over 3 years of experience in Customer Success within a SaaS company, ensuring strong relationships and high retention rates. Key responsibilities include onboarding, relationship management, and data analysis to drive customer success. This role includes competitive compensation with a performance-based bonus and a supportive remote work culture.
Benefits
Qualifications
- 3+ years of experience in Customer Success within a PLG SaaS company.
- Experience managing 100+ mid-market accounts.
- Exceptional relationship and communication skills.
Responsibilities
- Own client activation and onboarding for new customers.
- Manage ongoing customer relationships and conduct business reviews.
- Be directly responsible for Gross and Net Revenue Retention.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.