Remote Customer Success Manager NAMER: Growth & Retention

Hubstaff; Toronto; Remote; CAD 140,000; Full time

Job summary

A leading remote work platform is seeking a Customer Success Manager for a fully remote role managing a portfolio of mid-market accounts. The ideal candidate will have over 3 years of experience in Customer Success within a SaaS company, ensuring strong relationships and high retention rates. Key responsibilities include onboarding, relationship management, and data analysis to drive customer success. This role includes competitive compensation with a performance-based bonus and a supportive remote work culture.

Benefits

Private health insurance

Paid time off

Annual stipends for home office

Global company retreats

Qualifications

• 3+ years of experience in Customer Success within a PLG SaaS company.
• Experience managing 100+ mid-market accounts.
• Exceptional relationship and communication skills.

Responsibilities

• Own client activation and onboarding for new customers.
• Manage ongoing customer relationships and conduct business reviews.
• Be directly responsible for Gross and Net Revenue Retention.

Skills

Customer Success Management

Relationship Building

Data Analysis

Communication Skills

SaaS Experience

Problem Solving

Tools

HubSpot

Slack

Vitally

Stripe

Job description

A leading remote work platform is seeking a Customer Success Manager for a fully remote role managing a portfolio of mid-market accounts. The ideal candidate will have over 3 years of experience in Customer Success within a SaaS company, ensuring strong relationships and high retention rates. Key responsibilities include onboarding, relationship management, and data analysis to drive customer success. This role includes competitive compensation with a performance-based bonus and a supportive remote work culture.