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Remote Grocery Marketplace Support Specialist
Résumé du poste
A leading marketplace app is seeking a Customer Support Specialist to join their team. This remote role involves quickly responding to customer inquiries, troubleshooting technical issues, and collaborating with internal teams to enhance customer service. Ideal candidates should have technical support experience, excellent communication skills, and a proactive mindset. The company offers a competitive salary and comprehensive benefits package in a dynamic work environment.
Prestations
Qualifications
- 24 months in customer or technical support ideally in a fast‑paced start‑up or tech company.
- Excellent written communication skills - clear concise and professional.
- Skilled at troubleshooting technical issues.
Responsabilités
- Respond to escalated customer support requests across both apps.
- Troubleshoot customer issues and provide clear guidance.
- Work closely with internal teams to share customer insights.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.