Remote Grocery Marketplace Support Specialist

Flashfood; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading marketplace app is seeking a Customer Support Specialist to join their team. This remote role involves quickly responding to customer inquiries, troubleshooting technical issues, and collaborating with internal teams to enhance customer service. Ideal candidates should have technical support experience, excellent communication skills, and a proactive mindset. The company offers a competitive salary and comprehensive benefits package in a dynamic work environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Dynamic collaborative work environment

100% remote

Qualifications

• 24 months in customer or technical support ideally in a fast‑paced start‑up or tech company.
• Excellent written communication skills - clear concise and professional.
• Skilled at troubleshooting technical issues.

Responsibilities

• Respond to escalated customer support requests across both apps.
• Troubleshoot customer issues and provide clear guidance.
• Work closely with internal teams to share customer insights.

Skills

Customer support experience

Technical troubleshooting

Strong written communication

Attention to detail

Proactive mindset

Tools

Zendesk

Jira

Freshdesk

Job description

A leading marketplace app is seeking a Customer Support Specialist to join their team. This remote role involves quickly responding to customer inquiries, troubleshooting technical issues, and collaborating with internal teams to enhance customer service. Ideal candidates should have technical support experience, excellent communication skills, and a proactive mindset. The company offers a competitive salary and comprehensive benefits package in a dynamic work environment.