Jobs in Quebec, Canada

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is to create a place where employees know they can thrive.

As a Solutions Architect working remotely in the US, you will work closely with a wide range of clients globally to deliver exceptional experiences by helping them identify their business pains and developing relevant technology-based solutions to address those needs. Our consultants guide clients through strategy, implementation, customization, and support, ensuring an exceptional customer experience at every step. You will elevate TTEC Digital's relationships by architecting innovative solutions that address business challenges and embody our core values of innovation, passion, excellence, and integrity.

• Client Engagement: Assist in winning or extending business by collaborating with sales and delivery teams to develop proposals and presentations, clearly explaining technical concepts to facilitate decision-making. Establish trust as a partner with clients at the primary stakeholder level. Guide technical and non-technical stakeholders on design implications.
• Project Delivery: Lead medium-scale technical requirements discussions, decompose requirements into tasks, estimate efforts, delegate tasks, and lead projects successfully, including managing both on- and off-shore resources. Proactively identify and solve problems, ensuring successful project delivery.

• Ability to architect and set standards for low- to medium-complexity solutions across various technologies and platforms.
• 3+ years of experience with Agile delivery, recommending suitable project management approaches.
• 5+ years leading consulting projects, including implementing and customizing Microsoft D365, Power Platform, and related integrations. Experience with data migration, no-code vs. development decisions, and relevant programming languages and tools. At least two Microsoft certifications.

• Salary range: $140,000 to $180,000, with eligibility for an annual incentive program. Actual offers vary based on location, experience, and skills.
• Benefits include medical, dental, vision, health care accounts, financial and income protection benefits, paid time off, and wellness time off.