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Associate Social Media Listener
Job summary
A leading software solutions company in Canada seeks a Community Manager who will monitor social media interactions and respond to customer inquiries. The ideal candidate should have at least 2 years of experience in social media and customer support, strong communication skills, and a detail-oriented approach. The role offers opportunities for career advancement, along with comprehensive health benefits and a flexible work environment.
Benefits
Qualifications
- Minimum of 2 years of experience with social media management or community management.
- 2 years of experience in customer support.
- Reliable access to high-speed internet and comfort with technology.
Responsibilities
- Monitor, escalate, and respond to brand mentions and conversations across social media channels.
- Provide timely and helpful responses to customer inquiries, routing escalations as necessary.
- Capture and track customer sentiment data for reporting and escalation purposes.
- Collaborate with stakeholders to address customer issues and ensure timely resolutions.
Skills
Tools
Why consider this job opportunity:
- Salary range up to $72,700 CAD
- Opportunity for career advancement with ample learning and development resources
- Flexible time off and a supportive work environment
- Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
- Parental leave support and adoption reimbursement of up to $20,000
- Recognition programs that reward great work through peer-nominated awards
- Monitor, escalate, and respond to brand mentions and conversations across social media channels
- Provide timely and helpful responses to customer inquiries, routing escalations as necessary
- Capture and track customer sentiment data for reporting and escalation purposes
- Collaborate with stakeholders to address customer issues and ensure timely resolutions
- Maintain a high level of knowledge about the employer’s products and services
- Minimum of 2 years of experience with social media management or community management
- 2 years of experience in customer support
- Excellent written communication skills with a friendly and professional tone
- Detail-oriented with the ability to multitask across various channels
- Reliable access to high-speed internet and comfort with technology
- Familiarity with Salesforce or other CRM systems
- Experience in the B2B or SaaS industry
#SoftwareSolutions #CustomerSupport #CareerGrowth #FlexibleWork #HealthBenefits
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.