Associate Social Media Listener

ServiceTitan; Remote; CAD 60,000 - 73,000; Full time

Job summary

A leading software solutions company in Canada seeks a Community Manager who will monitor social media interactions and respond to customer inquiries. The ideal candidate should have at least 2 years of experience in social media and customer support, strong communication skills, and a detail-oriented approach. The role offers opportunities for career advancement, along with comprehensive health benefits and a flexible work environment.

Benefits

Salary up to $72,700 CAD

Flexible time off

Comprehensive health and wellness benefits

Parental leave support

Recognition programs

Qualifications

• Minimum of 2 years of experience with social media management or community management.
• 2 years of experience in customer support.
• Reliable access to high-speed internet and comfort with technology.

Responsibilities

• Monitor, escalate, and respond to brand mentions and conversations across social media channels.
• Provide timely and helpful responses to customer inquiries, routing escalations as necessary.
• Capture and track customer sentiment data for reporting and escalation purposes.
• Collaborate with stakeholders to address customer issues and ensure timely resolutions.

Skills

Social media management

Customer support

Excellent written communication

Detail-oriented

Tools

Salesforce

Job description

Employer Industry: Software and Technology Solutions

Why consider this job opportunity:

• Salary range up to $72,700 CAD
• Opportunity for career advancement with ample learning and development resources
• Flexible time off and a supportive work environment
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Parental leave support and adoption reimbursement of up to $20,000
• Recognition programs that reward great work through peer-nominated awards

What to Expect (Job Responsibilities)

• Monitor, escalate, and respond to brand mentions and conversations across social media channels
• Provide timely and helpful responses to customer inquiries, routing escalations as necessary
• Capture and track customer sentiment data for reporting and escalation purposes
• Collaborate with stakeholders to address customer issues and ensure timely resolutions
• Maintain a high level of knowledge about the employer’s products and services

What is Required (Qualifications)

• Minimum of 2 years of experience with social media management or community management
• 2 years of experience in customer support
• Excellent written communication skills with a friendly and professional tone
• Detail-oriented with the ability to multitask across various channels
• Reliable access to high-speed internet and comfort with technology

How to Stand Out (Preferred Qualifications)

• Familiarity with Salesforce or other CRM systems
• Experience in the B2B or SaaS industry

#SoftwareSolutions #CustomerSupport #CareerGrowth #FlexibleWork #HealthBenefits

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