Brand Social Media Support Specialist

ServiceTitan; Remote; CAD 60,000 - 73,000; Full time

Job summary

A leading software solutions company in Canada seeks a Community Manager who will monitor social media interactions and respond to customer inquiries. The ideal candidate should have at least 2 years of experience in social media and customer support, strong communication skills, and a detail-oriented approach. The role offers opportunities for career advancement, along with comprehensive health benefits and a flexible work environment.

Benefits

Salary up to $72,700 CAD

Flexible time off

Comprehensive health and wellness benefits

Parental leave support

Recognition programs

Qualifications

• Minimum of 2 years of experience with social media management or community management.
• 2 years of experience in customer support.
• Reliable access to high-speed internet and comfort with technology.

Responsibilities

• Monitor, escalate, and respond to brand mentions and conversations across social media channels.
• Provide timely and helpful responses to customer inquiries, routing escalations as necessary.
• Capture and track customer sentiment data for reporting and escalation purposes.
• Collaborate with stakeholders to address customer issues and ensure timely resolutions.

Skills

Social media management

Customer support

Excellent written communication

Detail-oriented

Tools

Salesforce

Job description

A leading software solutions company in Canada seeks a Community Manager who will monitor social media interactions and respond to customer inquiries. The ideal candidate should have at least 2 years of experience in social media and customer support, strong communication skills, and a detail-oriented approach. The role offers opportunities for career advancement, along with comprehensive health benefits and a flexible work environment.