Jobs in Ottawa, Canada

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built‑in research expertise and AI‑powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

We are seeking an experienced Manager, Automation Systems to join our team. This is a hands‑on role that requires you to operate both strategically and tactically. You will manage a team of Systems Engineers who work on automation, enhancement, and modernization projects for stakeholders across the enterprise, while taking a hands‑on approach where needed. The ideal candidate has driven enterprise‑wide automation solutions, has a problem‑solving mindset, and a passion for streamlining processes across enterprise applications.

• Lead and mentor a team of business systems engineers focused on automation and integration.
• Partner with stakeholders to identify automation opportunities and help define an automation roadmap that balances strategic initiatives with tactical needs.
• Oversee architecture, design, and execution of workflows using integration/automation platforms.
• Take a hands‑on role in the design and development of complex automation workflows and integrations as needed.
• Serve as a subject matter expert on integration/automation platforms (e.g., Workato, Boomi, MuleSoft).
• Ensure solutions follow best practices in security, scalability, and maintainability.
• Ensure best practices for documentation, testing, and change management are followed.
• Drive adoption of automation solutions across the organization through effective communication and training.
• Manage vendor relationships, licenses, and system administration responsibilities.

• 7+ years of experience in business systems, automation, or enterprise applications, with at least 2+ years in a leadership role.
• Strong technical expertise with integration and automation/ AI platforms (e.g., Workato, MuleSoft, Glean, etc).
• Hands‑on experience delivering solutions across ERP, CRM, HRIS, or other SaaS business applications.
• Proven ability to lead cross‑functional initiatives and manage competing priorities.
• Detail‑oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner.
• Strong communication and stakeholder management skills.
• Experience mentoring technical staff and fostering team development.
• System certifications (Workato, Mulesoft, etc) is a plus.
• Experience working in a scrum environment is a plus.

#LI-remote

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter‑century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.