EverCommerce Payments - Data Business Analyst

EverCommerce; Canada; Remote; CAD 153,000 - 196,000; Full time

Job summary

A leading service commerce platform based in Canada is seeking a Data Business Analyst to manage analytics and reporting solutions. This role involves working closely with data teams to deliver insights, prioritize reporting needs, and translate business requirements. The ideal candidate will have 5–7 years of experience in analytics and a strong understanding of data visualization tools. This position offers flexibility to work remotely and an inclusive company culture.

Benefits

Flexible work arrangements

Health and wellness benefits

401(k) matching

Generous time-off policy

Employee Stock Purchase Program

Qualifications

• 5–7 years of experience in analytics, business analysis, or product roles.
• Experience gathering requirements, writing user stories.
• Strong communication and facilitation skills.

Responsibilities

• Own and manage the analytics and reporting backlog.
• Translate requirements into user stories.
• Conduct QA and validation of reports, dashboards, and data sets.

Skills

Data visualization tools

SQL

Analytical skills

Facilitation skills

Agile methodologies

Analytical problem-solving

Strong communication

Agile experience

Tools

Looker

Power BI

Tableau

Job description

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

Specializing in Home & Field Services, Health Services, and Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture, and Values here: https://www.evercommerce.com/about-us/careers/

About the Role

EverCommerce Payment Solutions is seeking a Data Business Analysts to help shape, prioritize, and deliver the analytics and reporting solutions that power decision‑making across our Payments organization. This role serves as the connective tissue between our data, analytics, and business teams — managing the reporting backlog, translating complex business requirements into clear technical deliverables, and ensuring the timely, accurate, and high‑quality delivery of insights. The Data Product Owner will work closely with analysts, data engineers, and business stakeholders to define reporting needs, manage intake and prioritization, QA critical data outputs, and support ongoing delivery of reports and dashboards that drive clarity and alignment across our Payments business.

Responsibilities

• Own and manage the analytics and reporting backlog — capturing requests, defining requirements, and prioritizing based on business value and urgency.
• Partner with business and technical teams to translate requirements into user stories with clear acceptance criteria.
• Facilitate sprint planning, grooming, and delivery processes for the Payments Data & Analytics team.
• Conduct QA and validation of reports, dashboards, and data sets before distribution to ensure accuracy and trust in reporting.
• Support the delivery of manual or ad‑hoc reports while automation and dashboards are being developed.
• Collaborate with analysts and engineers to ensure the data model and reporting pipelines support evolving business needs.
• Maintain documentation for key reports, metrics definitions, and data sources to drive consistency and alignment across teams.
• Serve as a liaison between Payments leadership, Finance, Product, and GTM teams — ensuring reporting supports critical strategic initiatives and KPIs.
• Identify opportunities to improve analytics processes, automate manual reporting, and reduce turnaround time.
• Support change management and communication when new reports or metrics are released.

Skills and Experience Needed for Success

• 5–7 years of experience in analytics, business analysis, or product roles — preferably in SaaS, fintech, or payments.
• Proven experience gathering requirements, writing user stories, and managing backlogs for reporting or analytics products.
• Strong understanding of data visualization tools such as Looker, Power BI, or Tableau.
• Working knowledge of SQL or familiarity with querying datasets to validate outputs.
• Excellent analytical and problem‑solving skills with attention to data accuracy and consistency.
• Strong communication and facilitation skills — able to translate business needs into technical terms and vice versa.
• Experience working in agile environments, including sprint planning, backlog grooming, and iterative delivery.
• Ability to manage competing priorities across multiple stakeholders and projects.
• Comfortable bridging the gap between technical data teams and non‑technical business users.
• Passion for data quality, storytelling, and building scalable, reliable reporting solutions.

Where

This is a remote, U.S.–based position with some travel required for quarterly team events and on‑site partner meetings. The EverCommerce team is distributed globally, with employees across the U.S., Canada, the U.K., Jordan, New Zealand, and Australia.

This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, you can work in‑office or 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position.

Benefits and Perks (U.S. only)

• Flexibility to work where/how you want within your country of employment – in‑office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401(k) with up to a 4% match and immediate vesting
• Flexible and generous FTO time‑off
• Employee Stock Purchase Program

Compensation

The target base compensation for this position is $110,000 to $140,000 USD per year in most U.S. locations. Final offer amounts are determined by multiple factors, including location, market conditions, and candidate experience, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!