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Jobs in Ottawa, Canada
Remote Call Center Representative Job Openings (Full-Time)
MCI
Canada
Remote
CAD 35,000 - 45,000
Yesterday
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Inside Sales Representative (Remote)
Concentrix
Edwards
Remote
CAD 30,000 - 60,000
Yesterday
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Cloud Security Engineer (Advisory Specialist) with English & German
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Remote
CAD 90,000 - 120,000
Yesterday
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Mid-Market Account Executive - Canada
Samsara
Vancouver
Remote
CAD 159,000 - 175,000
Yesterday
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Extreme Networks
Vaughan
Remote
CAD 30,000 - 60,000
Yesterday
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Search Engine Evaluator - English (Canada)
RWS TrainAI
Edmonton
Remote
CAD 60,000 - 80,000
Yesterday
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CAD 80,000 - 100,000
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CAD 60,000 - 80,000
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Prince George
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CAD 60,000 - 80,000
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Remote Call Center Representative Job Openings (Full-Time)
MCI
Canada
Remote
CAD 35,000 - 45,000
Full time
2 days ago
Be an early applicant
Job summary
A leading customer service company is seeking individuals for an inbound customer support role. This position involves listening to customer inquiries, effectively resolving issues, and using technology for account management. Candidates should have a high school diploma and excellent communication skills. Full-time employees enjoy competitive compensation, health benefits, and opportunities for growth.
Benefits
Competitive base pay with variable bonuses
Comprehensive health benefits after 90 days
Paid Time Off (PTO) and paid holidays
Opportunities for career growth
Engaging work environment
Qualifications
- Must be 18 years of age or older.
- Excellent organizational, written, and oral communication skills required.
- Ability to type swiftly and accurately (20+ words per minute).
Responsibilities
- Handle inbound customer inquiries and troubleshoot basic technical issues.
- Listen to customers, understand their needs, and resolve issues effectively.
- Utilize systems and technology for account management tasks.
Skills
Excellent organizational skills
Written communication
Oral communication
Swift typing (20+ words per minute)
Education
High school diploma or equivalent
Tools
Microsoft Office Suite
Windows operating system
Job description
Employer Industry: Customer Service and Business Process Outsourcing
Why consider this job opportunity:
- Competitive base pay with variable bonuses and contest incentives
- Comprehensive health benefits for full-time employees after 90 days
- Paid Time Off (PTO) and paid holidays
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a team-oriented culture
- MCI provides necessary equipment for remote work
What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environments
- Strong conflict resolution, problem-solving, and negotiation skills
- Ability to thrive in a fast-paced, dynamic environment
- Experience with multitasking and self-management
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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