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Customer Success Lead — Remote, AI‑Powered Support
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Customer Success Lead — Remote, AI‑Powered Support
Job summary
A dynamic technology company in Toronto is seeking a Customer Success Lead to enhance user experience and build relationships within a growing community. This role emphasizes empathetic support through AI and automation, while fostering a user-centric ecosystem. Ideal candidates are relationship builders with problem-solving skills, capable of translating user feedback into actionable insights. The position offers competitive compensation, remote flexibility across North America, and a vibrant team culture.
Benefits
Qualifications
- A customer-obsessed relationship builder who prioritizes trust and empathy.
- Strategic, forward-looking problem solver anticipating user issues.
- AI-savvy and automation-driven to enhance support workflows.
Responsibilities
- Deliver empathetic and timely support across all channels.
- Act as a bridge between users and product teams.
- Create educational resources and community storytelling.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.