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Remote Payroll Specialist — SaaS & Customer Support
Job summary
A fast-growing payroll technology company based in Calgary is looking for a Payroll Specialist to provide exceptional support to customers and troubleshoot payroll-related inquiries. The ideal candidate should have experience in payroll processing and a customer support role. This role involves collaborating with teams to resolve complex inquiries while also updating the knowledge base. Enjoy a fully remote work environment with opportunities for professional growth and a fun team culture.
Benefits
Qualifications
- 1+ years in a customer success/support-facing role.
- 6 months to 2 years of experience in payroll processing.
- Familiarity with Canadian payroll regulations.
Responsibilities
- Provide prompt payroll and technical support to customers.
- Troubleshoot issues and guide users through functionalities.
- Collaborate to resolve complex issues.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.