Remote Desktop Support Engineer - French Bilingual

Diverse Lynx; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is looking for a Desktop Support Engineer to provide remote support to users. This role requires bilingual proficiency in French and strong troubleshooting skills in desktop applications, networking, and VPN concepts. Candidates should possess excellent communication skills and a good understanding of both Windows and Macintosh operating systems. The position is a 1-year contract and involves troubleshooting and resolving user issues in a multi-vendor environment.

Qualifications

• Bilingual in French is mandatory.
• 1 year contract role.
• Experience in technical helpdesk support.

Responsibilities

• Provide desktop support to users across multiple locations.
• Troubleshoot various applications and network issues.
• Utilize remote control tools for support.

Skills

Service Desk

Customer Service Skills

Technical Helpdesk

Troubleshooting skills on desktop applications

Knowledge of VPN concepts

Experience in Internet troubleshooting

Knowledge of active directory

Communication skills

Ability to analyze and troubleshoot

Knowledge of operating systems

Tools

Microsoft Office Suite

Remedy

ServiceNow

Job description

A technology consulting firm is looking for a Desktop Support Engineer to provide remote support to users. This role requires bilingual proficiency in French and strong troubleshooting skills in desktop applications, networking, and VPN concepts. Candidates should possess excellent communication skills and a good understanding of both Windows and Macintosh operating systems. The position is a 1-year contract and involves troubleshooting and resolving user issues in a multi-vendor environment.