Remote Payroll Specialist — SaaS & Customer Support

Wagepoint; Remote; CAD 45,000 - 60,000; Full time

Job summary

A fast-growing payroll technology company based in Calgary is looking for a Payroll Specialist to provide exceptional support to customers and troubleshoot payroll-related inquiries. The ideal candidate should have experience in payroll processing and a customer support role. This role involves collaborating with teams to resolve complex inquiries while also updating the knowledge base. Enjoy a fully remote work environment with opportunities for professional growth and a fun team culture.

Benefits

Professional development opportunities

Remote work flexibility

Collaborative team environment

Qualifications

• 1+ years in a customer success/support-facing role.
• 6 months to 2 years of experience in payroll processing.
• Familiarity with Canadian payroll regulations.

Responsibilities

• Provide prompt payroll and technical support to customers.
• Troubleshoot issues and guide users through functionalities.
• Collaborate to resolve complex issues.

Skills

Customer support

Payroll processing

Problem-solving

Communication skills

Detail-oriented

Education

PCP Certification

Tools

CRM systems

Google Suite

Job description

A fast-growing payroll technology company based in Calgary is looking for a Payroll Specialist to provide exceptional support to customers and troubleshoot payroll-related inquiries. The ideal candidate should have experience in payroll processing and a customer support role. This role involves collaborating with teams to resolve complex inquiries while also updating the knowledge base. Enjoy a fully remote work environment with opportunities for professional growth and a fun team culture.