Bilingual Clinical Support Expert – Dental (Remote, Canada)

Dandy; Remote; CAD 69,000 - 77,000; Full time

Job summary

A leading dental technology firm is seeking a Clinical Support Expert to provide exceptional technical expertise to dental professionals. This remote position requires a strong background in dental design and bilingual proficiency in English and Canadian French. The role involves resolving complex clinical inquiries, ensuring operational excellence, and participating in quality assurance initiatives. Candidates should have at least 8 years of experience in a high-volume lab and strong communication skills. Comprehensive benefits are provided.

Benefits

Healthcare benefits

Dental insurance

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Qualifications

• 8+ years in a high-volume lab setting, experience in digital dental labs preferred.
• 5+ years in 3Shape CAD/CAM digital design for fixed restorations.
• Experience in customer-facing roles within a dental organization.

Responsibilities

• Resolve complex clinical inquiries and manage escalations.
• Provide clinical guidance and customer service to doctors.
• Perform Quality Assurance reviews of work to ensure accuracy.

Skills

Dental Design Experience

Bilingual in English and Canadian French

Customer-focused mindset

Strong knowledge of fixed restorations

Independent problem solver

Job description

A leading dental technology firm is seeking a Clinical Support Expert to provide exceptional technical expertise to dental professionals. This remote position requires a strong background in dental design and bilingual proficiency in English and Canadian French. The role involves resolving complex clinical inquiries, ensuring operational excellence, and participating in quality assurance initiatives. Candidates should have at least 8 years of experience in a high-volume lab and strong communication skills. Comprehensive benefits are provided.