Jobs in Langley, United States

Employer Industry: Healthcare Customer Service

Why consider this job opportunity:

• Salary up to $17 per hour for bilingual candidates
• Paid, virtual training provided
• Flexible remote work environment
• Access to up to 50% of your pay immediately after your shift
• Opportunity for professional development and career advancement
• Supportive and collaborative team atmosphere

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding benefits, coverage, and access to care issues
• Guide callers through troubleshooting and navigating self-service options
• Utilize client-specific knowledge systems to research and review documents for customer assistance
• Ensure compliance with documented processes and procedures during customer interactions

• Must be at least 18 years old and have a high school diploma or equivalent
• Minimum of 6 months of experience in a call center or health plan call center role
• Exceptional customer service, active listening, and verbal/written communication skills
• High computer proficiency and ability to navigate multiple applications
• Willingness to work any shift between 10:00 AM - 1:00 AM Eastern Standard Time, including weekends and holidays

• Experience with Medicare and/or Medicaid is a plus
• Bilingual in Spanish for higher pay rate

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