Jobs in Kitchener, Canada

Lake Country Health has been providing healthcare and wellness services to Lake Country since 1982. We connect individuals to comprehensive health, wellness, and social services while advocating for the community's well-being. Our mission is to enrich the lives of Lake Country residents by offering accessible and quality care.

We are seeking a person passionate about community building and supporting family caregivers. Do you want to make a difference in the lives of those caring for aging loved ones? Join our team as a Caregiver Support Coordinator.

The Caregiver Support Coordinator supports family or friend caregivers caring for their aging loved ones. This includes facilitating peer support groups, offering one-on-one support, and coordinating a variety of programs, including informal respite, subsidized counselling sessions, equipment loans, caregiver yoga classes, and more.

The objective of the caregiver program is to provide spaces for connection and support, offering information and resources to help caregivers cope with their challenges. The program extends beyond Lake Country, to Vernon, Kelowna, and West Kelowna, and therefore the Coordinator is required to have a driver’s license and a reliable vehicle. All kilometre expenses are reimbursed. This role is a hybrid model, working both remotely and out of our office in Lake Country, and at the various locations where the programs are held. Regular work hours are 8:30 a.m. – 4:00 p.m., with one weekly support group scheduled outside of these hours.

Are you a person with these characteristics:

• A strong desire to serve seniors and their families
• Open, friendly, and responsive
• Trustworthy, able to apply tact, discretion, and sound judgement
• Show initiative and commitment
• Service-oriented
• Community builder

• Build networks with the Interior Health Authority (IH) and other organizations to recruit/intake caregivers into the caregiver support program
• Facilitate and coordinate six biweekly (i.e., every two weeks) caregiver peer support groups (2 in Kelowna, 2 in Vernon, 1 in Lake Country and 1 in West Kelowna)
• Coordinate the Companion Care Break informal respite program, which provides volunteer visits for caregivers' loved ones
• Refer, organize, and track subsidized counselling sessions for caregivers
• Manage the equipment bank, a collection of donated walkers wheelchairs, and other medical equipment. Maintain equipment, coordinate loans, track inventory, and distribute the items to those that need them.
• Register caregivers for online virtual yoga classes
• Coordinate events and presentations with outside organizations on caregiver topics, to raise awareness and provide information.
• Maintain client confidentiality and adhere to PIPA (Personal Information Protection Act) requirements.
• Provide systems navigation, work with individual caregivers on locating, obtaining, and using available health and human services.
• Provide support to individual caregivers in making decisions and solving problems related to their caregiving roles.
• Reporting and data collection for the program, including quarterly and annual reports.
• Gather, develop, and maintain caregiver resources.
• Create and obtain agreements for contractors and coordinate payment.

• Excellent verbal and written communication skills, with a compassionate and empathetic approach when working with clients and families.
• Ability to support individuals who may be in sensitive or emotionally challenging situations, while maintaining professionalism and care.
• Strong organizational and time management skills, with the ability to prioritize tasks and work independently.
• Flexibility and quick thinking to respond to unexpected situations or client needs.
• Commitment to going above and beyond to provide meaningful support to clients
• Knowledge of social determinants of health, social services or human services issues, particularly those affecting older adults and family caregivers, is an asset
• Ability to work collaboratively in a fast-paced, team-based nonprofit environment.
• Must have a valid driver’s license and vehicle (travel to peer support groups are reimbursed).

• Bachelor degree, preferably in behavioural or human services or diploma in behavioural or human services supplemented by courses specialized in gerontology.
• Experience working with people with dementia, including Alzheimer’s and other ageing illnesses is an asset.
• Proven program coordination skills and understanding of how health and human services operate in BC.

• Current CPR and First Aid (LCH funds ongoing certification)
• Computer skills required (proficient in Outlook, Word, and Excel) including data management.

This position requires a current and clear Criminal Record Check Form and Clearance Letter prior to the hire date.

Full-time

From $26.00 per hour

• SunLife Benefits package, including dental and eye care
• Mileage reimbursement
• 4-weeks paid vacation per year

In person, with one day per week work from home.

Email your resume and cover letter to Brad Buie, Executive Director, at executivedirector@lakecountryhealth.ca. The position is open until filled.