A leading digital marketing firm in Canada is seeking a Technical Support Specialist to manage incoming support tickets and assist new customers via video calls. The ideal candidate will have a minimum of 2 years' experience in a SaaS-oriented technical support role, strong time management skills, and proficiency with ticketing systems like Zendesk. The role comes with a competitive salary range of $55,000 CAD to $70,000 CAD and opportunities for professional growth.
Prestations
Competitive salary
Professional growth opportunities
Work-life balance with paid time off
Employee engagement programs
Qualifications
Minimum of 2 years of experience in a SaaS-oriented Technical Support or Customer Success role.
Experience supporting tools and platforms with an ability to explain software functionalities.
Ability to navigate tense conversations regarding churn while maintaining composure.
Responsabilités
Manage incoming support tickets via email and chat, addressing product functionality and technical issues.
Provide step-by-step instructions for platform actions.
Engage with at-risk customers via video calls to resolve technical blockers.
Connaissances
Time management
Technical troubleshooting
Strong communication
Customer engagement
Outils
Zendesk
JIRA
Description du poste
A leading digital marketing firm in Canada is seeking a Technical Support Specialist to manage incoming support tickets and assist new customers via video calls. The ideal candidate will have a minimum of 2 years' experience in a SaaS-oriented technical support role, strong time management skills, and proficiency with ticketing systems like Zendesk. The role comes with a competitive salary range of $55,000 CAD to $70,000 CAD and opportunities for professional growth.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.