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Principal Journey Manager and Experience Researcher (Canada | Remote)
Job summary
A leading software company in Toronto is seeking a professional to create and maintain customer journeys leveraging complex data and insights. This role involves planning research throughout design and development, utilizing advanced AI tools for innovative projects. Ideal candidates will have a strong background in customer experience metrics and experience facilitating decision-making processes. Competitive salary with additional benefits and bonuses offered.
Benefits
Qualifications
- Proven experience in creating validated customer journeys from various data sources.
- Strong ability to maintain and update journeys with insights and key metrics.
- Experience facilitating decision-making processes for experience improvement.
Responsibilities
- Create and maintain end-to-end customer journeys using insights and key metrics.
- Plan and execute discovery research throughout the design and development lifecycle.
- Lead AI-assisted research efforts, utilizing generative AI tools in the research process.
Skills
Employer Industry: Software Development
- Salary up to $152,900
- Potential for annual cash bonuses and stock grants
- Comprehensive benefits package
- Opportunity to work in a high-performing research and design team
- Engage in innovative projects focusing on next-generation customer experiences
- Collaborative work environment that values human-centered design
- Create and maintain end-to-end customer journeys using insights and key metrics
- Plan and execute discovery research throughout the design and development lifecycle
- Integrate and synthesize complex data from diverse sources to analyze business impact
- Map persona-based journeys, identifying key moments and connections within the experience
- Lead AI-assisted research efforts, utilizing generative AI tools in the research process
- Proven experience in creating validated customer journeys from various data sources
- Strong ability to maintain and update journeys with insights and key metrics
- Experience facilitating decision-making processes for experience improvement
- Collaboration with product teams to support execution and evaluation
- Ability to partner with design teams for consistent implementation of research findings
- Experience leading research initiatives that influence product and service development
- Familiarity with journey management frameworks and methodologies
- Strong skills in presenting research findings to diverse audiences, including executives
- Knowledge of customer experience metrics and voice of customer (VOC) analysis
- Background in usability studies, customer interviews, and quantitative research methods
#SoftwareDevelopment #CustomerExperience #Research #AIIntegration #CareerOpportunity #InnovativeWorkEnvironment
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