Jobs in Edmonton, United States

Brandt is currently seeking an Area Manager of Product Support in our Edmonton, Red Deer, or Calgary location.

This position plays a critical role in strengthening Brandt’s dealer service capabilities by working closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup. Acting as a key liaison between dealers, customers, and internal teams, this role gathers field insights, reports technical issues, and drives continuous product and service improvements to enhance customer satisfaction.

1. Promote Parts Booking programs and work with dealers to grow parts sales.
2. Maintain strong relationships with Service and Parts personnel at dealerships.
3. Work with Dealers to resolve service issues on Brandt products.
4. Assist in administering the company's warranty and Product Improvement Program (PIP).
5. Gather and document failure data (e.g., equipment size, configuration, failure mode) on recurring failures without known resolutions.
6. Travel with a dealer representative to the field to:

• Gather information promptly.
• Confirm equipment alignment, configuration, and setup.
• Take measurements, gather environmental data, and observe operation methods.
• Instruct dealer technicians on minor adjustments or installations based on engineering-approved modifications.
• Make follow-up calls to ensure issues are addressed.