Jobs at Twilio in Brazil

See yourself at Twilio

Join the team as Twilio’s next Growth Marketing Manager.

About the job

This position is needed to drive revenue growth through data-led cross-sell and upsell campaigns. You’ll work with Marketing, Ops, and Analytics teams to execute and optimize programs across email, SMS, in-app, and other channels. This role uses customer insights to inform lifecycle transitions, run experiments, and create a seamless experience that fuels product adoption and revenue growth.

Responsibilities

In this role, you’ll:

• Lead and optimize cross-sell and upsell marketing programs that drive account expansion.
• Coordinate and execute omnichannel campaigns, including email, website, Twilio console, SMS, and in-app channels.
• Identify and activate high-impact moments in the customer lifecycle to surface relevant upsell opportunities.
• Design and run experiments to test messaging, timing, and channel effectiveness for expansion campaigns.
• Collaborate with Analytics to build data-driven programs using Twilio Segment and other tools.
• Continuously analyze performance and use insights to refine strategies and maximize expansion outcomes.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years in growth marketing, with a focus on cross-sell, upsell, and program management in a SaaS environment.
• Comfortable using AI for execution across the campaign production process.
• Hands-on experience with Marketing Automation tools is essential; familiarity with Twilio Segment or reverse ETL platforms is a plus.
• Proven ability to design and execute omnichannel campaigns triggered by customer behavior and data signals.
• Deep understanding of the customer lifecycle and how to surface relevant expansion opportunities.
• Ability to independently analyze data, surface insights, and identify actions.
• Skilled in managing complex, multi-team projects with precision and clarity.
• Excellent communicator and collaborator across cross-functional teams.

Desired:

• Prior experience in Growth marketing and lifecycle functions in a SaaS setup (preferably with B2C orientation) will be given preference
• Salesforce, SQL, Looker/Tableau experience
• Technical background with ability to self-serve analytics, understand KPIs and experiment reports
• Past experience with Sendgrid or a similar subscription-based platform is a good qualification.

Location

This role will be remote, and based in Ontario.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.